Frequently Asked Questions

You can add your flight number while booking. If the flight is delayed or rescheduled, share the latest information with the operations team so the transfer can be reviewed against it. The service does not currently promise automatic flight tracking.

The booking system validates the total against the route, vehicle class, passenger and luggage counts, and selected currency. The confirmed route, class, and amount are recorded when the booking is created; an expired quote must be refreshed before you continue.

Options are filtered using the passenger and luggage counts you enter. You choose a vehicle class rather than a guaranteed model or registration; the physical vehicle is assigned later within the same class and capacity. Add non-standard luggage as a special request.

You can use the time-limited secure link in the confirmation flow to view the booking and submit a cancellation request. A request does not automatically cancel the booking or guarantee a refund; the applicable conditions are reviewed separately.

Payment is completed through the iyzico Checkout Form. IstanbulEasyTour does not store your full card number or CVV in its booking system. A booking is confirmed only after the payment result has been verified with the provider.

Do not immediately repeat the transaction. If the result is still uncertain, the system checks the provider status again and blocks a new payment attempt in the meantime. This reduces the risk of paying twice for the same booking.

You can describe child-seat, wheelchair, or non-standard luggage needs as a special request during booking. These requests must be confirmed separately according to vehicle and operational availability; they are not a guaranteed or automatically free extra.

Yes. Outbound and return journeys can be planned as separate transfer legs in one booking flow. Each leg keeps its own date, time, and address details, while the quote covers both together.

Online booking and payment do not open when a route is outside the service area, ambiguous, or has no active published rate. That journey requires a manual quote, and a price is set only after the route and operational availability are reviewed.

An expired quote cannot be used for payment. The current route, vehicle availability, and price must be validated again to create a new quote; review the updated total before continuing.

Booking details are available only through the booking-specific, time-limited secure access link. Do not share the link; knowing a booking reference alone does not grant management access.

You select a capacity-checked vehicle class rather than a specific registration or individual vehicle. Operations assigns the physical vehicle later within the same class and the required passenger and luggage capacity.

An online booking is confirmed after the payment result has been verified with iyzico and matched to the amount and booking details. If the result is uncertain, the booking remains pending and a second payment attempt is not opened.

No. Creating a quote for a route and vehicle options is not a charge. Payment begins only when you act in the iyzico Checkout Form step.